FAQs

How long does it take?

We aim to get your hand-drawn portrait to you in <5 days on average.

 

How much does it cost?

Base price for a digital product is $20 but you can order add-ons such as a poster and other products.

 

How is the digital portrait sent?

Your digital portrait will be digital so it will be emailed to you when its complete. You'll have the option to get it printed on a poster or other products (at an additional cost).

 

What if I am not happy with my portrait?

We have a satisfaction guarantee policy. That means you'll be able to pick another style that you like until you are 100% happy with your portrait! (digital file only)

  

Can I do whatever I want with my portrait?

Yes, absolutely! Your portrait is completely yours to do whatever you want with.

  

What quality should the photo I send to you be?

The better quality the photo, the easier it will be for our artists to get a more accurate illustration. But don’t worry, we will reach out to you if we think we need a better photo to get the artwork done right.

    

What dimensions will my illustration come in?

Our standard resolution is 3600 pixels x 4800 pixels (portrait). Once you get it printed, the size will be 12" x 16" or 18" x 24" (portrait)at 300 DPI. 

 

Do you ship to my country?

Yes we can ship anywhere in the world!

 

What payment options are available?

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Afterpay, Apple Pay, Google Pay, or Shop Pay.

  

Can I get a preview of how my order will look like before placing an order?

Since our product is hand-drawn from scratch by real artists, we’re unable to generate a preview of how the picture would look like before ordering. The good news is you can request to change the style once its complete until you're 100% satisfied.

 

What file type will my illustration come with?

Your completed artwork will be delivered in JPG or PNG format. 

 

Who do I contact for press inquiries?

For all press inquiries, send us an email at contact@makememermaid.com and it will be forwarded to the best person!